ISPI Central Florida Chapter
What is HPT?

Human Performance Technology, a systematic approach to improving productivity and competence, uses a set of methods and procedures -- and a strategy for solving problems -- for realizing opportunities related to the performance of people. More specific, it is a process of selection, analysis, design, development, implementation, and evaluation of programs to most cost-effectively influence human behavior and accomplishment. It is a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection, and can be applied to individuals, small groups, and large organizations.

How does HPT work?

Human performance technology is a set of methods and procedures, and a strategy for solving problems, for realizing opportunities related to the performance of people. It can be applied to individuals, small groups, and large organizations. It is, in reality, a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection. 

HPT uses a wide range of interventions that are drawn from many other disciplines including, behavioral psychology, instructional systems design, organizational development, and human resources management. As such, it stresses a rigorous analysis of present and desired levels of performance, identifies the causes for the performance gap, offers a wide range of interventions with which to improve performance, guides the change management process, and evaluates the results. Taken one word at a time, a description of this performance improvement strategy emerges.

Human: the individuals and groups that make up our organizations
Performance: activities and measurable outcomes
Technology: a systematic and systemic approach to solving practical problems
Performance Improvement Standards

 

The 10 Standards are based on ISPI's four principles, following a systematic process, and agreeing to a Code of Ethics. They are summarized below:

  1. Focus on outcome and results.
  2. Take a systems view.
  3. Add value.
  4. Work in partnership with clients and stakeholders.
  5. Determine the need or opportunity.
  6. Determine the cause and the performance requirements.
  7. Design the solution including implementation and evaluation.
  8. Develop the solution and test its feasibility.
  9. Implement the solution.
  10. Measure the results and impact.

 

To learn more, click here, to view ISPI International's complete Standards.

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