ISPI Central Florida Chapter

The “Gaps Map” Workshop Presented by Dick Handshaw

  • 15 May 2015
  • 9:00 AM - 4:00 PM
  • JetBlue University, 8265 Hangar Blvd., Orlando, FL 32827


  • Please use this if you were directed to this event from the Central Florida Chapter of ASTD (CFC-ASTD) group.
  • Please use this if you were directed to this event from the Greater Orlando Society for Human Resource Management (GOSHRM) group.
  • Special pricing for professional members of the Central Florida Chapter.
  • General Registration.
  • Use this registration type if you have been given a registration code by an authorized ISPI-CFC representative. You will not be charged for this event.
  • Please use this if you were directed to this event from the Greater Orlando Organization Development (GOOD) group.

Registration is closed

Speaker:  Dick Handshaw
Topic:  The “Gaps Map” Workshop

Start Time:
 9:00 a.m.
End Time:
 4:00 p.m.


Workshop Overview:

This workshop is focused on Gaps Map skill-building. Identifying Gaps Logic is a skill Jim and Dana Robinson taught during their distinguished careers. Their books on performance consulting are still widely read and considered the blueprint for applying Gaps Logic in a business setting. During this session, the participants will view positive video examples and unacceptable video examples of how to conduct an interview and begin completing a Gaps Map. The key takeaway from this session is asking the correct Should–Is–Cause questions in order to obtain performance relationship data and complete the Gaps Map.

Participants will practice this skill during the workshop through realistic scenarios and receive feedback on their performance.

After completing this workshop, participants will be able to:

  1. Apply the “Needs Hierarchy” to categorize performance needs in an organization.
  2.  Use known information about a performance gap to begin a Gaps Map in preparation for a client interview.
  3. Ask Should–Is–Cause questions in a client interview to work toward completion of a Gaps Map.
  4. Identify both learning and non-learning causes that will lead to the development of an integrated performance solution.
Speaker Bio:

Dick Handshaw is an author, speaker, consultant and champion for innovation and quality in instructional design. Dick completed his Master’s Degree in Instructional Design at Indiana University in 1979, and quickly established himself as a pioneer in the field. He was one of the first to create computer-based training with software simulation and interactive video in 1980, a program that was successfully delivered to over 100 large bank branches.

Dick founded Handshaw, Inc., in 1985 to deliver corporate training programs and provide performance consulting services to corporate clients, where he continues to serve as Chairman. With 35 years of experience as a learning and performance improvement professional, Dick and the Handshaw Team developed and continue to utilize the Handshaw Instructional Design Model with many organizations, helping them establish and sustain a results-based training practice.

Dick has served in local politics and held positions on the boards of two banks. He served on the Charlotte ATD Chapter board six times and was the founding president of the Charlotte ISPI Chapter in 2009. Dick has presented at various international conferences such as Training Magazine, American Society for Training and Development (ASTD) and International Society for Performance Improvement (ISPI). His new book, Training That Delivers Results: Instructional Design that Aligns with Business Goals is available now. Please visit his website for details at


JetBlue University is located at 8265 Hangar Blvd., Orlando, FL 32827. JetBlue U is situated on the NE area of the Orlando Int'l. Airport property. Take 528 to Goldenrod Rd. and go South. Take the first right, on to Cargo Rd. Take the next immediate right, on to Hangar Blvd. Take the second entrance on the right, to enter the JetBlue U facility. At the gate, buzz the receptionist and let them know you're here for the ISPI event. They will raise the gate and you can proceed through. Turn to the left and park anywhere there is an open spot.

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