ISPI Central Florida Chapter

ROI Institute Workshop (Jack Phillips)

  • 19 Sep 2014
  • 8:00 AM - 5:00 PM
  • JetBlue University, 8265 Hangar Blvd., Orlando, FL 32827


  • Registration fee for all attendees.

Registration is closed

Topic: One Day Workshop - The Bottom-line on ROI: How to Measure the ROI of Learning & Development, Performance Improvement, and Human Resources

Start Time: 8:00 a.m.

End Time: 5:00 p.m.


Workshop Overview:

This one-day workshop introduces the concept of ROI, the fastest growing metric for evaluating learning and performance improvement. Participants are exposed to the ROI Methodology, which includes developing objectives, collecting data, isolating the effects of the program, converting data to monetary values, tabulating appropriate program costs, and calculating the ROI. Participants quickly see the advantage of using ROI as six types of data are collected and analyzed. This workshop takes the mystery out of the use of ROI.


Workshop Learning Objectives:

After completing this workshop, participants should be able to:

  • Identify the drivers for ROI
  • Make the business case for ROI
  • Develop program objectives at multiple levels
  • Explain how business alignment is achieved
  • Explain to clients how ROI works
  • Identify 7 of the 12 guiding principles
  • Describe the 10 steps in the ROI Methodology
  • Align programs to business needs
  • Show contributions of selected programs
  • Justify/defend budgets
  • Improve support for programs
  • Enhance design and implementation processes
  • Identify inefficient programs that need to be redesigned or eliminated
  • Identify successful programs that can be implemented in other areas

JetBlue University is located at 8265 Hangar Blvd., Orlando, FL 32827. JetBlue U is situated on the NE area of the Orlando Int'l. Airport property. Take 528 to Goldenrod Rd. and go South. Take the first right, on to Cargo Rd. Take the next immediate right, on to Hangar Blvd. Take the second entrance on the right, to enter the JetBlue U facility. At the gate, buzz the receptionist and let them know you're here for the ISPI event. They will raise the gate and you can proceed through. Turn to the left and park anywhere there is an open spot.

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