ISPI Central Florida Chapter


Upcoming events

    • 19 Apr 2018
    • 6:00 PM - 8:00 PM
    • JetBlue University, 8265 Hangar Blvd, Orlando, Florida 32827

    International Society for Performance Improvement

    Central Florida Chapter

    This Central Florida Chapter program is preapproved by the International Society for Performance Improvement for 2 CPT recertification points.

    Speaker: Dr. Jack Phillips - Chairman, ROI Institute

    The Business Case for Learning

    Using Design Thinking to Deliver Business Results and Increase the Investment in Talent Development

    6:00 PM to 6:20 PM Networking and Refreshments
    6:20 PM to 6:30 PM Chapter Announcements
    6:30 PM to 8:00 PM Presentation

    Executives recognize that learning is necessary to meet the challenges of a complex and global economy, to drive change, and to create greater stakeholder value in short, learning is critical to an organization's present and future prosperity. Unfortunately, there are some persistent concerns within the learning and development community around the importance of learning as well as both how and when it should be provided.

    The Business Case for Learning helps to put those concerns to rest by highlighting the reasons why learning is an absolute necessity, how it adds value to an organization's bottom-line and, through a methodical, 8-step, results-driven process, how to enhance the learning and talent development investment.

    What this session will do for you:

    Explore trends and challenges of learning and offer ways to overcome the top 5 learning dilemmas:

    1. Learning is the best solution, but first to be cut in a downturn.
    2. Most training is wasted.
    3. The success of a learning program must be defined by application and impact.
    4. The learning results desired by executives are rarely measured.
    5. Some learning is not necessarily better than none.

    Identify 8 steps that will enable teams to protect and increase budget:

    1. Start with Why
    2. Make It Feasible
    3. Expect Success
    4. Make It Matter
    5. Make It Stick
    6. Make It Credible
    7. Tell the Story
    8. Optimize Results


    Speaker Bio:

    As a world-renowned expert on accountability, measurement, and evaluation, Dr. Jack J. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 50 books, Phillips conducts workshops and makes conference presentations throughout the world.

    His expertise in measurement and evaluation is based on more than 27 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. Phillips has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, as president of a regional bank, and as management professor at a major state university.

    This background led Phillips to develop the ROI methodology a revolutionary process that provides bottom-line figures and accountability for all types of learning, performance improvement, human resource, technology, and public policy programs.

    Phillips regularly consults with clients in manufacturing, service, and government organizations in 44 countries in North and South America, Europe, Africa, Australia, and Asia.

    Books authored by Phillips include Show Me the Money (Berrett-Koehler, 2007); The Value of Learning (Pfeiffer, 2007); How to Build a Successful Consulting Practice (McGraw-Hill, 2006); Investing in Your Company’s Human Capital: Strategies to Avoid Spending Too Much or Too Little (Amacom, 2005); Proving the Value of HR: How and Why to Measure ROI (SHRM, 2005); The Leadership Scorecard (Elsevier Butterworth-Heinemann, 2004); Managing Employee Retention (Elsevier Butterworth-Heinemann, 2003); Return on Investment in Training and Performance Improvement Programs, 2nd ed. (Elsevier Butterworth-Heinemann, 2003); The Project Management Scorecard, (Elsevier Butterworth-Heinemann, 2002); How to Measure Training Results (McGraw-Hill, 2002); The Human Resources Scorecard: Measuring the Return on Investment (Elsevier Butterworth-Heinemann, 2001); The Consultant’s Scorecard (McGraw-Hill, 2000); and Performance Analysis and Consulting (ASTD, 2000). Phillips served as series editor for ASTD’s In Action casebook series, an ambitious publishing project featuring 30 titles. He currently serves as series editor for Elsevier Butterworth-Heinemann’s Improving Human Performance series, and for Pfeiffer’s new series on Measurement and Evaluation.

    Phillips has received several awards for his books and work. On three occasions, Meeting News named him one of the 25 Most Powerful People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him an award for one of his books and honored a Phillips ROI study with its highest award for creativity. The American Society for Training and Development gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN. Phillips serves as President of the International Society for Performance Improvement.

    Phillips has undergraduate degrees in electrical engineering, physics, and mathematics; a master’s degree in Decision Sciences from Georgia State University; and a Ph.D. in Human Resource Management from the University of Alabama.

    Jack Phillips has served on the boards of several private businesses - including two NASDAQ companies - several nonprofits and associations, including the American Society for Training and Development.




    • 20 Apr 2018
    • 9:00 AM - 4:00 PM
    • JetBlue University, 8265 Hangar Blvd., Orlando, FL 32827

    Topic: One Day Workshop - The Bottomline on ROI

    Start Time: 9:00 a.m.

    End Time: 4:00 p.m.


    Workshop Overview:

    This one-day workshop introduces the concept of ROI, the fastest growing metric for evaluating learning and performance improvement. Participants are exposed to the ROI Methodology, which includes developing objectives, collecting data, isolating the effects of the program, converting data to monetary values, tabulating appropriate program costs, and calculating the ROI. Participants quickly see the advantage of using ROI as six types of data are collected and analyzed. This workshop takes the mystery out of the use of ROI.


    ·         Align programs to business needs

    ·         Show contributions of selected programs

    ·         Justify/defend budgets

    ·         Improve support for programs

    ·         Enhance design and implementation processes

    ·         Identify inefficient programs that need to be redesigned or eliminated

    ·         Identify successful programs that can be implemented in other areas



    After completing this workshop, participants should be able to: 

    ·         Identify the drivers for ROI

    ·         Make the business case for ROI

    ·         Develop program objectives at multiple levels      

    ·         Explain how to achieve business alignment

    ·         Explain how ROI works

    ·         Identify 7 of the 12 Guiding Principles

    ·         Describe the 10 steps in the ROI

    ·         Methodology

    ·         Plan next action steps  


    This workshop is for those interested in knowing more about measuring the success of HR and learning and development, particularly at the ROI level. The workshop focuses on the process to effectively conduct ROI studies. Individuals who should attend are:

    ·         Learning and Development Managers, Advisors and Heads

    ·         SME Business Owners and Managers

    ·         Performance Consultants

    ·         Facilitators

    ·         HR Managers

    ·         Head of departments

    ·         Organizational Development Specialists


    -The Bottomline on ROI: Benefits and Barriers to Measuring Learning, Performance Improvement, and Human Resource Programs, 3rd Edition

    - Detailed 60-page participant workbook, complete with exercises and exhibits

    - Process Model

          - Application Guide


    ISPI Members: $195 through April 5, 2018

    Guests: $250 through April 5, 2018

    Become a Member: Registration + Membership $225 through April 5, 2018


    ISPI Members: $225 beginning April 6, 2018

    Guests: $250 beginning April 6, 2018

    Become a Member: Registration + Membership $255 beginning April 6, 2018




    Jack J. Phillips, Ph.D.


    ROI Institute, Inc.


    Jack J. Phillips is Chairman of ROI Institute and is a world-renowned expert on accountability, measurement, and evaluation. He provides consulting services for Fortune 500 companies and major global organizations. On three occasions, Meeting News named him one of the 25 Most Powerful People in the Meetings and Events Industry, based on his work on ROI. The American Society for Training and Development (now ATD) gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI.


    The author or editor of more than 100 books, he conducts workshops and presents at conferences all over the world. He has served on the boards of several private businesses, including two NASDAQ companies, and several nonprofits and associations, including the Association for Talent Development and the National Management Association. His work has been featured in The Wall Street Journal, Bloomberg BusinessWeek, Fortune Magazine, and on CNN.


    • JetBlue University is located at 8265 Hangar Blvd., Orlando, FL 32827. JetBlue U is situated on the NE area of the Orlando Int'l. Airport property. Take 528 to Goldenrod Rd. and go South. Take the first right, on to Cargo Rd. Take the next immediate right, on to Hangar Blvd. Take the second entrance on the right, to enter the JetBlue U facility. At the gate, buzz the receptionist and let them know you're here for the ISPI event. They will raise the gate and you can proceed through. Turn to the left and park anywhere there is an open spot.

      Click here for Google directions from your location.

Past events

15 Mar 2018 WEBINAR: Getting Graphic w/Lynn Kearny
15 Feb 2018 Infusing Performance Improvement Into the Instructional Systems Design Process
24 Jan 2018 ISPI January Social Event
17 Nov 2017 Really Rapid Instructional Design (RRID)
16 Nov 2017 Conducting Training Games and Activities
05 Oct 2017 ISPI CFC Unites for Puerto Rico
27 Sep 2017 WEBINAR: “High-Impact Human Capital Strategy: Learn How Executives Are Redefining Our Organization Roles and Value”
21 Jul 2017 Wild & Hot! WILD Conference & Summer Sizzle Event July 21st
22 Apr 2017 Workshop: Measuring What Matters wiith Mark Bowers at ISPI CFC April 22
20 Apr 2017 Can You Measure "Better Life?"Measuring What Matters wiith Mark Bowers at ISPI CFC April 20
27 Mar 2017 ISPI CFC March 27 The Future is Still Under Construction and Our Foundation is the 10 Standards of Performance Improvement
07 Mar 2017 ISPI CFC March 7 Social Event
16 Feb 2017 Should We Stay or Should We Go Now?
17 Nov 2016 Leveraging the Science of Motivation in Games and the Workplace
22 Sep 2016 Leveraging Business Intelligence Technologies & Human Performance in the Workplace
21 Apr 2016 April 21st Event — “How Leadership and Leadership Development Are Radically Changing” by Gary DePaul
17 Feb 2016 Feb 17th Event — “The Art of Getting Things Done” by Judy Hale
19 Nov 2015 Eat, Drink, & Be Merry! 2015 End-of-the-Year Chapter Celebration
29 Oct 2015 OnSomble University Professional Development Event
07 Oct 2015 ISPI CFC October 7th Social Event
04 Aug 2015 CPT Mentoring August Meeting
23 Jul 2015 3rd Annual Summer Sizzle Event with the Central Florida Chapter of the Association for Talent Development
07 Jul 2015 CPT Mentoring July Meeting
09 Jun 2015 FREE! CPT Mentoring Kickoff Event
15 May 2015 The “Gaps Map” Workshop Presented by Dick Handshaw
14 May 2015 May 14th Event — “Training that Delivers Results” by Dick Handshaw
07 Apr 2015 April 7, 2015 Panel Event – Career Preparation / Talent Acquisition
20 Mar 2015 One Day Workshop - Needs Assessment for Organizational Success (Roger Kaufman)
19 Mar 2015 March 19th 2015 Event (Roger Kaufman)
15 Jan 2015 Fundamentals of Performance Improvement: A Strategic Pathway to Success with Dr. Tim Brock, CPT & The Launch of the ISPI CFC Certified Performance Technologist Mentoring Program
20 Nov 2014 November 20th 2014 Event (Darlene Van Tiem)
19 Sep 2014 ROI Institute Workshop (Jack Phillips)
18 Sep 2014 September 18th 2014 Event (Jack Phillips)
29 Jul 2014 July 29th 2014 Summer Sizzle Event with ATD
14 Jun 2014 June 14th Event (ROI)
15 May 2014 May 15th Event (Deb Page)
20 Mar 2014 March 20th Event (Dr. Jack Wolf)
16 Jan 2014 Who Moved My Cheese? -Working through change.
22 Nov 2013 November 22nd All Day Worshop (Dr. Carl Binder)
21 Nov 2013 November 21st Special Event (Dr. Carl Binder)
19 Sep 2013 The connect with ISPI CFC fall tour
25 Jul 2013 July 2013 Event (Carol Panza)
17 May 2013 Performance Architecture: The Worker, Work, Workplace and the World
16 May 2013 May 2013 Event (Roger Addison)
21 Mar 2013 March 2013 Event (Roger Kaufman)
17 Jan 2013 January 2013 Event (Dr. Guerra-Lopez)
15 Nov 2012 November 2012 Event (ISPI Central Florida Showcase)
20 Sep 2012 ROI Institute Workshop (Jack & Patti Phillips)
19 Sep 2012 September 2012 Event (Jack Phillips)
26 Jul 2012 "Summer Sizzle" Networking Event
19 Jul 2012 July 2012 Event (Dick Handshaw)
17 May 2012 May 2012 Event (Jack Wolf)
15 Mar 2012 March 2012 Event (Judy Hale)
19 Jan 2012 January 2012 Event (Guy Wallace)
17 Nov 2011 Chapter Kickoff Event
© ISPI Central Florida Chapter
Powered by Wild Apricot Membership Software